TROUBLE SHOOTING YOUR MOTOR
If your bed is not working, there are several basic methods to trouble shoot to determine if it is your motor or a different problem.
1. If both motors on your bed are not working, it is probably not a motor problem. It would be very unusual for 2 motors to both go out at the same time. If you have a dual king bed, take the hand wand from the bed that is working and sync it to the bed that is not. If the bed now works, the problem is most likely the hand control. If it stil doesn't work, the problem is mostlikely the control box.
2. Listen for a motor noise when you push the button on your hand wand. If you don't hear a noise then the problem is probably not the motor. When motors break, they usually physically break, not just stop working. You would be hearing a noise from them but the bed would not be moving or moving incorrectly. You might also find pieces of the motor on the floor under the bed.
3. You can test single actuator lift motors by plugging them into the plug for the oposite end of the bed.For example, if the head motor is working but the foot motor is not, plug the foot motor into the head motor outlet. You know the head motor circuit was working so if the foot motor now works you know it isn't the motor. If it still does not work, then the problem is the motor.
4. If the motor moves in one direction but not in the other, the problem is most likely a button on the hand wand. If you have a dual king bed, take the hand wand from the bed that is working and sync it to the bed that is not. If the motor now works in both directions, the problem is most likely the hand control. If it still only moves one way, the problem is either the control box.